THE EVENT
WHERE IS THE SCREENING TAKING PLACE?
Stonor Park, Henley-on-Thames, Oxfordshire. RG9 6HF
DIRECTIONS
Stonor is located between the M4 (J8/9) and the M40 (J6) on the B480 Henley-on-Thames – Watlington Road. Stonor is a 10 minute drive north from Henley, only an hour from London, 40 minutes from Oxford and Heathrow and half an hour from Reading.
If you are approaching Stonor on the M40 motorway from the East and are using a Satellite Navigation system please ignore any instructions to exit the motorway on either Junctions 4 or 5 as this will add up to an hour to your journey. Please only exit at Junction 6.
IS IT SAFE TO GO TO THE EVENT?
We will be adhering to all the current Covid-19 social distancing guidelines to ensure everybody has an enjoyable and very safe experience. We encourage you to wear a face mask and practice social distancing at all times.
HOW IS THE PARKING DONE AT THE EVENT?
A traffic management team will be on site to aid parking.
CAN I BRING CHILDREN?
Children are certainly welcome to attend with you. Please ensure that children remain in the vehicle with you at all times.
HOW MANY PEOPLE CAN ATTEND IN ONE VEHICLE?
Tickets are priced per car and assumes one or two people attending. However should your vehicle allow for additional people to join you where everyone’s viewing won't be impacted, you are welcome to come with a full car subject to legal car capacities. Please ensure everyone has a seat in your vehicle.
No vans, trucks, mini-buses will be allowed on site.
CAN I HAVE OTHERS IN MY CAR THAT ARE NOT FROM MY HOUSEHOLD?
Please follow government guidance at the time of attending your screening.
HOW DO WE HEAR THE FOOTBALL?
You will get a personal digital cinema quality speaker to put into your car upon arrival. These are wirelessly set up and ready to go, there’s no need to tune them in and you don’t need to have your radio on draining your battery!
WILL I HAVE A GOOD VIEW?
We’ve set the sites up to allow a good view from all cars. When you book, you’ll be asked to pick if you have a standard or a large car (SUV, People Carrier etc) just so we can space cars out successfully as they arrive to ensure the best view for all.
ARE THERE HEIGHT RESTRICTION ON VEHICLES?
There are no height restrictions on cars. We want everyone to enjoy the experience as best as possible and the screen will be raised, but it is important that everyone can see the screen as clearly as possible.
HOW CLOSE WILL THE NEXT CAR BE TO ME?
Cars will be spaced to allow for social distancing to take place between the rows so you can easily walk to and from the toilet. The cars will be parked next to each other like in a carpark so if you do need to leave your car please be aware of people in the car next to you as you leave and return to your vehicle.
CAN I SIT OUTSIDE MY CAR?
We ask that customers remain in their cars for the football match, apart from if they need to use the toilet facilities, to enable social distancing to be followed. Please do bring a mask with you for when you need to visit the toilet.
WHAT HAPPENS IF IT RAINS?
This is an all-weather event and in the event of rain, the screening will continue.
Even though you will be in your vehicle, remember to bring warm clothing and a blanket if you wish, as it may get cold towards the end of the screening. Even though this is a Drive-In experience, please check the forecast in advance and come dressed appropriately. If the weather is deemed to be extreme / unsafe then we reserve the right to cancel a screening.
ARE THERE TOILET FACILITIES?
There will be individual toilet facilities on site, with social distanced taken in to consideration when spacing them out. There will be regular cleaning by our onsite team.
Maintaining the safety of our staff and guests is our main priority, and will be providing a comfortable and clean experience for all that attend.
ARE PETS ALLOWED?
Unfortunately not. Only guide dogs are permitted.
IS THERE DISABLED ACCESS AT CELLAR DOOR FILM SOCIETY
All vehicles will enter through the same route, however accessible toilets will be provided.
CAN YOU LEAVE YOUR CAR OVERNIGHT IF YOU ARE DRINKING?
No, vehicles can't be left on site. You must have a designated driver if you are drinking.
CAN I RESERVE A PLACE FOR MY CAR IN ADVANCE?
We can’t reserve parking spaces in advance. Our staff will assign you a space depending on the size of the car - but don’t worry, everyone gets a good view.
If you have access requirements and need to be parked near to accessible toilet facilities, just drop us an email via the CONTACT page on our website.
WHAT TYPE OF SCREEN ARE YOU USING?
The match will play on our giant top-of-the-range LED screen.
DO I HAVE TO LEAVE STRAIGHT AFTER THE MATCH HAS FINISHED?
Yes, for your own safety you will be asked to exit the site when your event finishes. Our staff will guide you to the exit in a calm and timely manner.
Please leave quietly at the end of the event out of consideration to our neighbours - and please remember to take your litter with you.
WHAT IS YOUR REFUND / TICKET EXCHANGE POLICY?
We operate a full ticket refund policy. This means that if government guidelines impact the screening, and the event is cancelled we will issue a full ticket refund. In other situations, all sales are final and refunds are not available once a ticket has been purchased. You can, however, reallocate your ticket to someone else if you can no longer attend a screening you have bought a ticket (s) for.
TERMS & CONDITIONS
Cancellation of the event is at our discretion.
If a screening is cancelled or terminated due to decision Cellar Door, all patrons will receive a refund to the debit / credit card that the ticket was purchased with.
If a screening is cancelled or terminated due to a technical fault on site, all patrons will receive a refund to the debit / credit card that the ticket was purchased with.
Please note Cellar Door / Stonor Park cannot be held liable or responsible for any damage.
Photographs and/or video will be taken at the event. By attending a screening you grant the event organisers full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for fundraising, publicity or other purposes to help achieve the group’s aims. This might include (but is not limited to), the right to use them in their printed and online publicity, social media and press releases. If you do not wish to be photographed please inform an event organiser via the contact form ahead of your visit.
FOOD AND DRINK
CAN I BRING MY OWN FOOD AND DRINK?
Yes, you are permitted to bring your own food or alternatively you may order food to the site that is purchased online and delivered via delivery drivers.
Please note that ALL rubbish will need to be taken offsite.
WILL THERE BE ALCOHOL?
Coffee Shotter bar will be on site, with a full selection of alcoholic and non-alcoholic drinks available to order. Please drink responsibly and always ensure you have a designated driver.
WHAT DO WE DO WITH OUR RUBBISH?
We kindly ask that all guests take their rubbish away with them and do not dispose of it at the event. This helps us operate with a smaller team that allows for increased social distancing and our staff not having to touch the waste. Please be considerate and help us keep the interaction to a minimum.
TICKETS
HOW DO I PRESENT MY TICKETS TO ENTER THE SITE?
Tickets will be scanned through the windows, so no human contact is necessary.
CAN I BUY TICKETS ON THE DOOR?
There will be no tickets available at the gate. Tickets are only available for purchase online. There will be no cash transactions on site. Tickets are subject to availability on the day.
WHAT HAPPENS WHEN I BUY TICKETS ONLINE?
When you purchase your ticket from www.eventbrite.co.uk you will be issued with an e-ticket, which will be sent to the email address provided at the time of booking.
There will be no paper tickets sent out, so please make sure you save the email containing your e-ticket.
WHAT IF I CAN’T PRINT MY E‐TICKET?
If you are unable to print your e-ticket you will be able to gain entry through showing your confirmation email on your mobile phone.
WHAT HAPPENS IF I DIDN’T RECEIVE MY TICKET CONFIRMATION EMAIL?
If you did not receive your ticket confirmation email, please contact evenbrite to explain your issue or click on ‘Contact the organiser’ on our event page on eventbrite and we will look into your issue for you.
WHAT IS YOUR REFUND/TICKET EXCHANGE POLICY?
We operate a FULL REFUND POLICY in the event that we the organisers cancel a screening or if government guidance stipulates that Drive-In Cinemas have to close due to Coronavirus, we will issue a FULL REFUND. We want to ensure all our customers that they can book with confidence and not have to worry if their ticket money will be returned in case of the event not continuing.
In other situations, all sales are final and refunds are not available once a ticket purchase has been made. You can, however, reallocate your ticket to someone else if you can no longer attend a screening you have bought a ticket(s) for.
WHY DO YOU NEED THE VEHICLE REGISTRATION WHEN PURCHASING?
This will help to plan for vehicles on arrival and minimise staff interaction. If you need to update this at any point, you can do so by contacting us through the CONTACT page on the website.
